Damaged on arrival
Include clear photographs of the product and packaging if it is safe to do so. Keep the packaging while we review the report.
Returnsand refunds
How the 90-day money-back guarantee is reviewed, what information to send and what happens next.
90-day money-back guarantee
Contact us within 90 days of delivery with your order details. Eligible requests are reviewed under the conditions below. This commercial guarantee does not limit mandatory consumer rights that apply to you.
How to request a refund
- 1
Send the request
Use the contact form and include your order number and details of the issue.
- 2
We review eligibility
We check the delivery date, order and information provided, then confirm the next step.
- 3
Approved refund is processed
An approved refund is issued to the original payment method. Your bank or payment provider controls when it appears.
Policy details
- Eligibility
- To request review under the guarantee, contact us within 90 days of delivery and provide the order number and relevant details. The guarantee applies to eligible purchases; it does not replace or reduce mandatory consumer rights.
- Do not send a return unless asked
- We generally do not require the product to be sent back. Keep the product and packaging until we confirm whether any evidence or return is needed for the request.
- Refund method and timing
- Approved refunds are issued to the original payment method. After processing, card refunds often take 5–7 business days to appear, but timing depends on the bank or payment provider.
- Subscription orders
- A request about one subscription order does not automatically cancel future renewals. Ask for cancellation separately; it applies to future renewals once confirmed and does not reverse an order already processed unless this policy or applicable law requires otherwise.
Damaged, missing or undispatched orders
Contact us with your order number so we can review the shipment record and the appropriate remedy.
Missing after dispatch
Send the tracking details and delivery information. We may need to investigate with the carrier before confirming a replacement or refund.
No dispatch confirmation
If the normal processing window has passed and you have not received tracking, contact us so we can check the order status.